1. Introduction
These Terms & Conditions apply to your use of the Snap Bowl website and to any purchase of Snap Bowl products made through this site.
By browsing the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or complete a purchase.
2. Eligibility
You should be legally able to enter into a purchase in India to order from Snap Bowl.
If you place an order on behalf of someone else, you are responsible for the information you provide and for the purchase.
3. Products & Product Information
We describe products as clearly as we can, including flavour, pack details, and preparation guidance where available. Images are for illustration. Actual packaging, colour, or garnish may differ slightly from photos.
Availability can change. If an item cannot be fulfilled after you order, we will contact you using the details provided at checkout and outline the next step.
4. Orders
An order is an offer to buy the products in your cart at the prices shown at checkout. Order confirmation, including payment status, is provided after checkout according to the payment method used.
We may need to refuse or cancel an order if a product is unavailable, details look incomplete or incorrect, or payment is not completed. If that happens, we will inform you using the contact details on the order.
5. Pricing & Payment
Prices are shown in Indian Rupees. Applicable taxes, delivery charges, or other amounts due are presented at checkout before you confirm the order.
Payment is collected through the payment methods offered on the website. A paid order is processed according to the payment confirmation we receive from the payment provider.
6. Shipping & Delivery
Snap Bowl ships across India. Delivery timelines shown at checkout or in order updates are estimates, not guarantees.
Please provide a complete and accurate delivery address. Delays caused by an incorrect address, the recipient being unavailable, or events outside reasonable control (such as courier disruption or weather) may affect delivery.
7. Cancellation
You may request cancellation before an order has been packed or handed to the courier. Once processing or shipping has started, cancellation may no longer be possible.
If a paid order is cancelled before dispatch, any refund follows the Refund Policy. If you need to cancel, contact us as soon as possible with your order details.
For how refunds are handled after a valid cancellation, see the Refund Policy.
8. Refund Policy
Refunds are considered for paid orders that are cancelled before dispatch, cannot be fulfilled, or arrive damaged, incorrect, or otherwise not as described, subject to review of the order and any supporting details you share.
Approved refunds are returned to the original payment method where the payment provider allows it. Processing time depends on the bank or payment service and may take several business days after we confirm the refund.
Please include your order number and a short description of the issue when you request a refund. We may ask for a photo of a damaged or incorrect item to complete the review.
9. Damaged / Incorrect Products
If a product arrives damaged, incomplete, or is not the item you ordered, contact us promptly with your order number and photos where possible.
We will review the issue and, where the report is confirmed, arrange a replacement or a refund according to the Refund Policy. Do not discard the item or packaging until we have had a chance to look at the details.
Replacement and refund options are described in the Refund Policy.
10. Privacy
We collect and use personal information needed to run the website, process orders, and respond to enquiries. This page does not replace our full privacy notice.
Please read our Privacy Policy for details.
11. Intellectual Property
The Snap Bowl name, logos, product images, packaging artwork, and website content are owned by Snap Bowl or used with permission. You may not copy, reuse, or distribute these materials for commercial use without permission.
You may view and print pages for personal, non-commercial use related to browsing or placing an order.
12. Limitation of Liability
We aim to keep the website available and the information on it accurate. Product pages, delivery estimates, and other content may still contain occasional errors or delays.
To the extent permitted by applicable law, Snap Bowl is not responsible for indirect or unforeseen loss arising from website use or from events outside reasonable control, such as courier disruption. This does not affect rights you have as a consumer that cannot be excluded.
13. Changes to Terms
We may update these terms from time to time. The version published on this page is the current version and applies from the date it is posted.
Continued use of the website after an update means you accept the revised terms. Please review this page when you place an order.
14. Contact
If you have a question about these terms, an order, or a product, please get in touch. Include your order number where relevant so we can help more quickly.
Use the Contact page, email info@snapbowl.com, or call +91 00000 00000.